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(More customer reviews)I know just enough about Audio to be dangerous but I'm not a true audiophile (or whatever they're called). So I don't know how an average person would figure this out when it took me an hour and a half on the phone with Sony support before THEY figured it out.
Now this is my second Sony receiver and I purchased this one specifically to go along with my brand new Sony BDP-S360 Blu Ray player. I used brand new HDMI category 2 cables into the receiver and then out to my Sony HDTV. This is suppossed to be the BEST way to get true no-loss sound decoding and picture. Well I was shocked when my receiver was NOT decoding DTS audio. All Dolby Digital tracks were playing in perfect 5.1 surround sound...the DTS tracks played back in Linear PCM stereo. So after I read the manuals, updated the firmware and set everything right then trying a few DVDs and Blu Ray discs I contacted Sony Support via email. Several exchanges later they asked me to call in to better troubleshoot my issue. First I talked to the blu ray guy (since I wasn't sure which device was causing the issue) and after resetting the player and checking all the setting I was transfered to the Audio department. Once again we reset the machine to factory setting, checked all the set ups and still nothing changed (Did I mention that I had to unhook and reconnect several cables and I even had an optical cable running to my old Sony Reciever?). Then 1 1/2 hours into the phone call he asked if I was getting audio through the TV speakers which I was and he said "oh its set to TV + Amp". So we changed that setting to just "Amp" and bingo...DTS surround sound!! I said "but that's the factory default setting". He told me where the info was in the manual but I checked an NOWHERE in the manual does it say that when using the receiver as a passthrough via HDMI inorder to decode a DTS signal the receiver must be set to "Amp" only and not the default setting of "TV + Amp". What the...??
So now the receiver works great even decoding the new DTS-HD Master Audio off my "Watchmen" Blu Ray disc. But be warned that if you use the HDMI inputs to decode your surround sound be sure to change the system to "Amp" instead of the default "TV + Amp" unless you enjoy stereo sound from your suround sound system. This may be the case for other Sony receivers so be aware when buying that factory default setting may not allow for optimum performance and the Sony guys might not be aware of this little fact if you call them.
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